Word of mouth

Now it may seem odd for a Marketing Agency to talk about word of mouth, but as it is a crucial part of any marketing campaign and it can’t be ignored. How can a marketing agency (including us) help with word of mouth? By helping you to share your customers journey with the world.

Your greatest advertisers are satisfied customers. They can be harnessed to help generate new customers or they can be ignored and in turn become your company’s downfall.

First and foremost, BAD REVIEWS are not a bad thing!!! The best way to learn what you are not doing well is to hear back from customers that were left unsatisfied. Now you will not be able to make every customer happy, that is just the reality of life. But those bad reviews can help you to identify short comings in your current strategy.

But you can’t forget about the positive feedback. Sharing it can be done on your website or social media channels. If someone has a positive experience, the best way to get a review or testimonial is to ask for it. Remember, nothing ventured gained.

Word of mouth and a marketing strategy can go hand in hand if done correctly. If you would like more info on how to do it to promote your business to new potential customers, give us a call 0207 537 6602 or send an email to info@coretiummedia.com
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Social Media Trends…What to expect in 2018

As social media has become one the main modes of communication, if not the number 1…consumers are now wanting brand marketing to become more personalised. But yet at the same time the rise of automation is there for all to see as it offers digital marketers a new method to pass on the day-to-tasks and concentrate on the most important thing…you the consumer. Without a doubt, digital marketing will continue to move toward these two poles in 2018Here’s a look at what else lies ahead in the world of digital marketing in 2018, and how businesses can prepare. 1. Consumers are reacting more to unfiltered, authentic moments than perfectly designed content I mean who doesn’t love a studio set photo with all the trimmings of photoshop…but these images can sometimes hinder brands trying to show off their authenticity when it looks a bit forced. That is why businesses are utilising the story modes on various social platforms such as Facebook, Instagram or Snapchat…and it honestly would not surprise me if a super-story platform was launched in 2018 to rule them all! Consumers are looking for honest insights about how brands operate, and they want to connect on a personal level to the brands they follow. Brands that share unfiltered photos and videos, which haven’t undergone heavy editing, can expect to receive more likes, shares, and clicks on their content.

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2. Storytelling is more important than everWe love a story…I mean who doesn’t?The importance of content marketing is old news, but gone are the days when a brand could hire just any copywriter off of Freelancer. As the competition for online attention grows, many digital agencies are looking at journalists to write their key material. With traditional media on a steady decline, creative journalists are out there and looking for work. No to mention agencies as a whole can benefit from hiring writers with reporting and storytelling backgrounds. The demand for high-quality and engaging content is growing yearly, and is expected to continue on this trend for 2018. Readers want to get unique value out of the brands they follow, and in order to compete, agencies will have to step up their strategies – which may mean bringing in more non-traditional talent.3. Automation is here to stayBy mid-2018 machines may be generating 20% of business content for Social media. But how does that effect small businesses? Chat bots are a great way for a business to provide customer service with automated responses. Millennials have adapted to this technology, with a large percentage claiming they’ve already encountered a bot when dealing with brands. Chatbots can help automate processes, reducing workload for teams and allowing marketers to dedicate more time to creative projects like content creation.Even top brands are using bots to automate their content - The New York Times admitted recently to using bots to help coordinate posts across their several pages. These bots may even do a better job of predicting engagement than their human counterparts, so expect to see them making a big impact on marketing in 2018.4. Competition for video views will increaseVideo is the way forward, with every social channel embracing video and ways for individuals to share it. Video is the most consumed media online. In fact, it's predicted that by 2020, up to 80% of online content will be video. Already in 2017, 90% of all content shared by social media users includes video.Video is here to stay. But with that said it means the competition for videos to get traction is rising. You have 3 seconds to grab the viewers’ attention before scrolling. So keep that in the back of your mind when going through the content creation process. Optimizing video content for viewing with sound on or off will also be important since most social networks automatically keep videos silent unless you click on them. The experience should be good for all viewers, whether they listen or not.Finally, make sure to consider the reasons for making a video in the first place. Video is a means to an end, not an end in itself. Your audience will want to know how your video content can help them solve their own problems, so if they don’t see any value, they'll keep scrolling.As with 2017, 2018 will be an ever changing landscape across the social media landscape, so be sure to be willing to bend, move, change direction and try something new.

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5 tips to get your website converting more

Digital is the ‘in-thing’ at the moment in all walks of life, including marketing. So why do many businesses tend to forget the most basic part of digital – a user friendly website. Was your website built to win awards or new customers?Was your website built user friendly to generate sales for your company? Does your website look great but not generating leads? Here are 5 simple ways to get your website working for you…Contact Information;When someone visits your website make it easy for them to contact you whether it be by phone, in person or online (email or contact form) – why make your contact information a treasure map. If visitors can’t find this information, then they’re more likely to leave. Phone Number – Make it nice and big to read & on every page.Contact Form – Lots of searches happen after normal business hours, making it vital that contact forms are on your website. They should also be easy to fill out. Address – it sounds pretty obvious, but this verifies to people that they are viewing a local company. It can also help establish that initial trust. Write unique content;Content is King! As is the famous saying. This doesn’t mean going around peeling stuff off from around the interweb though. Creating unique content will build trust from your visitors and also avoid penalised by search engines. But now you’re thinking, but I don’t have time to blog every day or what have you…but unique content can range from writing about your company in the about us section, writing about your services or products or doing a meet the team page.
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Use strong call to actions;This goes back to the first point of having your contact information ready and available to any visitors. Make it as easy as possible for potential clients to contact you by using solid call to actions – even as something as simple as ‘PRESS HERE’ can make the difference.Integrate your tools:Make your website user-friendly – not just for your visitors but for you too. By using tools you already use onto your website it can make things easier for you. E.g – something as simple as an appointment calendar or a chat function feature can help conversions increase. For something a bit more complex, you can integrate your CRM (Customer Relationship Management) system to your website so when a contact form is filled out it is added automatically to your database and ready for you to use. Using WordPress;Now you may think that designing a website is a bit like The Matrix – only ‘The One’ can do it what with all the binary code and html etc…but with WordPress that is all a thing of the past. It allows you to manage your content, images, videos and any other data without having to learn that pesky HTML or coding.

If you need any help with your website whether it be content, building or WordPress please do get in touch with us on the form above. Have a great day. :-)